Lately I have been thinking about how change agents implement changes in companies. I have an academic background in strategy and management; I have studied a lot of theories and methods about change and it is all very exciting.
Most change agents are very good a making managers understand how important and how good change would be for their companies. The agents and managers meet to make a strategy to implement change. Until now everything is good. Both agent and manager speak the same language.
People on the floor don’t care
I have worked on the floor among non-academics and it has been a great experience. I have had jobs like warehouse operative and sales assistant; my family are all workmen. What I have experienced is that they put pride in their work and their craft; but they hate change and they especially dislike when academic managers tell them how to do their work.
Management has to find a way to gain trust and then initiate change in a non-academic language. The manager needs to understand that people on the floor do not care about LEAN, kaizen and positive thinking. They care about doing their jobs.
“Managers are just lazy academics sitting on their chairs all day drinking coffee!” I have heard this sentence many variations countless of times. Most people at the floor will agree with the statement and help maintaining that image.
If you want to initiate change you have to change yourself first. Next you have to show appreciation and communicate what you want. If people are pleased with you appreciation they will give you what you ask for.